ABOUT PRIMECARE HOME CARE: 

At Primecare Home Care Services, we believe in delivering exceptional care with integrity, passion, and love. As a licensed Private Home Care provider, we offer a wide range of services, including Skilled Nursing, Personal Care Services, Companionship, and Structured Family Caregiving. Our commitment to providing the highest quality care is at the forefront of everything we do. At Primecare Home Care Services, we prioritize CARE. Our culture is shaped by our core values, which include being caring, reliable, honest, punctual, and professional. We believe in fostering an environment where compassion and dedication are valued and rewarded. We strive to create a supportive and collaborative atmosphere for our team members, promoting personal growth and professional development.

Position Summary

Under the supervision of the Respect and Care Manager, the Office Coordinator is responsible for day-to-day operations including processing paperwork that comes in via email or fax. Most importantly, ensuring all client packets are processed and communication to Case Managers and cross functional departments. 

Compensation:
$36,000 - $40,000

Essential Duties:

• Attend to all incoming paperwork that comes in via fax or email
• Type and send out and process all new admissions, reassessments, and changes in care 
• Upload all new client admissions with corresponding paperwork to drive
• Request and Upload Reassessment Packets in appropriate folder
• Understands and adheres to established Primecare Home Care Services policies and procedure
• Update Client Compliance in EMR Software (Such as Loc/Appendix F, CCSP Care Plan, Prior Authorization, H2T, Admissions, etc.)
• Understand all process functions. (EDWPs, Service Agreement, Hospitalization, New Client, New Employee, etc.)
• Input, Audit, and Review Client records
• Understand Primecare system
• File Client’s records electronically
• Observes legal and ethical guidelines for safeguarding the confidentiality of patient proprietary information.
• Experience providing customer service to internal and external customers, including meeting quality standards for service, and evaluation of customer service. 
• Communicate all Services on Hold, Hospitalizations, and services resume to appropriate staff via Google Chat and Email.
• Communicate with Support and Care Coordinators via EDWP Forms, etc.

• Must be computer proficient and possess experience with Microsoft Word, Excel, and Outlook.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Able to establish and maintain cooperative and positive working relationships
• Organized, detail-oriented, courteous, proactive, self-motivated, dependable, and customer service driven.
• Even-tempered and able to balance multiple tasks in accordance with changing deadlines and priorities in a fast-paced environment.
• Ability to work sensitively and effectively with individuals of diverse ethnic and cultural backgrounds.
• Demonstrates a commitment to the quality improvement process and the philosophy of continuous improvement; identifies and responds actively and with sensitivity to the needs of all concerned; participates as a team player in all phases of the organization; and is open and responsive to change.
• Communicates and interacts with co-workers and all others in a pleasant and professional manner at all times.
• Maintains strict confidentiality of personnel data, proprietary information, and sensitive materials as required.
• Maximizes cost efficiency and productivity in the use of all resources of the department and organization.
• Performs within position and personal limitations and provides information to employees, co-workers, business contacts, and others only as able and appropriate for position.

• High School Diploma or GED required.
• Experience answering inbound phone calls and knowledge of multi-line phone systems
• Experience with the creation of reports and faxes and the ability to perform data entry required.
• Medical Terminology is helpful, but not required.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.